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Updated: 7th October 2021
1.1. The following definitions apply in these terms and contract conditions:
Any equipment, including laptops, computers, projectors, screens, cabling, tools, systems, facilities, PPE and operational and other training equipment provided by the Company or its subcontractors for use directly or indirectly in the supply of the training.
Means Red One Limited, company number 07379630, whose registered address is: Westpoint, Clyst St Mary, Exeter, EX5 1DJ.
Means the conditions set out in the Contract.
The agreement between the Company and the Customer for the supply of the Training. The Customers purchase order and the Authorities acceptance of it or the Customers’ acceptance of a proposal/quotation/estimate for training by the Company under 3.2.
Course organiser responsible for managing organisational and candidate issues of the Training.
The person, firm or company who purchases training from the Company.
Any equipment, systems, PPE or operational and training equipment or facilities used directly or indirectly in the supply of training provided by the Customer including laptops, computers, projectors, screens, cabling including tools provided by the Customer and used directly or indirectly in the provision of the Training.
Means a notice issued by the Company in relation to a breach of the Contract.
To include such events as driving lessons, pre licence lessons, taxi test and minibus tests, this list is not exhaustive
Intellectual Property Rights
All patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in design, rights in computer software, database rights, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions for such rights, and all similar or equivalent rights or forms of protection in any part of the world.
Means either the Company or the Customer and ‘Parties’ shall be construed accordingly.
Means Personal Protective Equipment.
The Proposal for the Training executed by or on behalf of the Company and the Customer.
Pre-arranged training courses as per our website or agreed directly with the Company
Means the Training to be provided by the Company under this Contract as set out in the proposal/ quotation/estimate.
Means the Training Academy of the Company.
All documents, information, visual and audio materials, presentations, demonstrations, course notes, handouts, reports, products, materials in any form provided by the Company or its agents, subcontractors, consultants and employees in relation to the Training.
Means the representative of the Company with responsibility for delivery of the Training.
Value added tax chargeable under English law for the time being and any similar additional tax.
2.1. Except as otherwise expressly provided, all elements of the Contract Documentation are to be taken as mutually explanatory of one another.
2.2. Any ambiguities or discrepancies between the parties shall be referred in the first instance to the Lead Officer who will provide clarification.
2.3. In the Conditions of Contract:
2.3.1. the masculine includes the feminine and the neuter and vice versa; the singular includes the plural and vice versa;
2.3.2. headings are included for ease of reference only and shall not affect the interpretation or construction of the Contract;
2.3.3. references to Clauses are unless otherwise provided, references to Clauses and Appendices within the Contract Conditions;
2.3.4. “Act of Parliament” or any Order, Regulation, Statute, Statutory Instrument, Code of Practice, Byelaw, Directive or the like, whether detailed expressly or incorporated by general reference, shall be deemed to include a reference to any amendment, re-enactment or replacement of it;
2.3.5. A reference to writing or written includes emails.
3.1. These Conditions shall apply to and be incorporated into the Contract for the provision of Training entered into by the Company with the Customer. By instructing the Company to proceed or accepting the Company’s proposal/quotation/estimate, the Customer agrees to these terms and conditions to the exclusion of all other terms, conditions, warranties or representations. These terms and conditions prevail over any terms and conditions contained or referred to in the Customers purchase order, confirmation of order, acceptance of quotation, acceptance of estimate or specification or other document supplied by the Customer, or implied by law, trade custom, practice or course of dealing.
3.2. The Customer’s purchase order, or the Customer’s acceptance of a quotation or estimate for Training, constitutes an offer by the Customer to purchase the Training specified in it on these Conditions. No offer placed by the Customer shall be accepted other than by written acknowledgement issued and executed by the Company or (if earlier) by providing the Training, when a contract for supply and purchase of the Training on these Conditions will be established. The Customers standard terms and conditions (if any) attached to, enclosed with or referred to in any purchase order or other document shall not govern the Contract.
3.3. Proposals quotations and estimates are provided on the basis that no contract shall come into existence except in accordance with condition 3.1 and 3.2 above. Any quotation or estimate is valid for a period of 30 days from its date, provided that the Company has not previously withdrawn or made a contract variation.
3.4. The invalidity or unenforceability of any term, or any right arising pursuant to the Contract shall not in any way affect any remaining terms or rights of either Party.
4.1. The Company shall appoint a nominated Course Director. Only the Course Director shall have the rights and powers conferred by the Company to act on its behalf and may direct or vary any part of the Contract Conditions.
4.2. The Course Director shall also manage organisational and candidate issues related to the Training.
5.1. No forbearance, indulgence or relaxation on the part of the Company, Training Academy, the Lead Officer, or any Trainer, shown or granted to the Customer in respect of its obligations under this Contract, shall in any way affect, restrict or diminish the rights and powers of the Company under the Contract, or operate as, or be deemed, a waiver of any breach of the Contract.
5.2. Any failure or delay of the Company to enforce or to exercise, at any time for any period of time, any term of or any right, power or privilege arising pursuant to the Contract does not constitute and shall not be construed as a waiver of such term or right and shall in no way affect either party’s right later to enforce or exercise it nor shall any single or partial exercise of any remedy, right, power or privilege preclude any further exercise of the same or the exercise of any other remedy, right, power or privilege whatsoever.
6.1. The total price for the Training shall be paid to the Company by the Customer without deduction or set-off, including, for the avoidance of doubt, any state payable sales taxes, with-holding taxes or other charges. The Company shall, unless agreed otherwise, invoice the Customer in advance of the Training for the charges that are payable, together with expenses, the costs of Training Materials and VAT, where appropriate. Places on courses, unless otherwise agreed, are held for 48 hours by which time full payment must be received to secure the booking.
6.2. Any fixed price and daily rate quoted excludes (unless stated otherwise) the cost of accommodation, subsistence, travelling, Training Materials and any other ancillary expenses reasonably incurred by individuals or by third parties whom the Company engages in connection with the Training. Such expenses and materials arising from any third party training shall be invoiced by the Company including VAT, which the Company shall add to its invoices to the Customer at the appropriate rate.
6.3. The Customer shall pay each invoice submitted to it by the Company immediately upon receipt of the invoice and in advance of the delivery of any Training (unless stated otherwise) in full in cleared funds either, to the Company direct, or by BACS to a bank account nominated by the Company. The Company accepts credit card payments.
6.4. If the Customer fails to pay any invoice or payment of any invoice is not received in accordance with these Conditions then the Company may:
6.5. All sums payable to the Company under the Contract shall become due immediately on its termination, despite any other provision to the contrary. This Condition is without prejudice to any right to claim interest under the law, or any such other right under the Contract.
6.6. All fees quoted are correct at the time of publication but the Company reserves the right to alter fees at any time with reasonable notice.
6.7. Time for payment of the invoiced sum for the Training shall be of the essence.
6.8. The Company and or persons/companies acting on its behalf or as its agents reserve the right to charge and recover all costs incurred in connection with the pursuance and/or recovery of any outstanding sums.
6.9. All amounts stated are exclusive of VAT, unless specifically stated, and any other applicable taxes which will be charged in addition at the rate in force at the time the Customer is required to make payment.
6.10. Persons/companies or subcontractors acting on behalf of the Company or as its agents will, for the purposes of this Contract, be deemed to have opted out of The Employment Agencies Act 1973 and The Conduct of Employment Agencies and Employment Businesses Regulations 2003 and The Conduct of Employment Agencies and Employment Businesses (Amendment) Regulations 2007.
7.1. The price of the Training shall be paid in pounds sterling.
8.1. Subject to these Conditions the Company shall use all reasonable endeavours to provide the Training in accordance and in all material respects with the Training proposal, quotation or estimate issued to the Customer. Any times for the provision of Training shall not be of the essence of the Contract.
8.2. In the event that the Company cancels the Contract in advance of the Training, the Company shall provide the Customer, where practicable with prior reasonable notice in writing and shall offer to rebook the Customer on to an alternative Training course date, if available. If this Training course date is not acceptable to the Customer, the Company shall provide the Customer with a full refund of any Training fees paid. Any refund shall be limited to the invoice amount paid by the Customer. The Company shall not be liable for any costs, charges, or losses sustained or incurred by the Customer arising directly or indirectly from such cancellation.
9.1. The Customer shall co-operate with the Company in a timely manner in all matters relating to the provision of the Training and in particular provide such forms, information and documentation which is accurate in all material respects as the Company may reasonably request or require.
9.2. Where Training is to be on the Customer’s premises the Customer shall:
9.3. Where Training may involve physical exertion in conditions of exposure then Customers must ensure that all candidates are physically fit and able to carry out the tasks expected of them. It is the responsibility of the Customer to ensure that those attending the Training have no specified contraindications or any medical conditions which would make the Training a danger to health
9.4. If the Company’s performance of its obligations under the Contract is prevented or delayed by any act or omission of the Customer, whether by individuals, agents, subcontractors, consultants or employees, the Company shall not be liable for any costs, charges or losses sustained or incurred by the Customer arising directly or indirectly from such delay.
9.5. The Customer shall be liable to pay to the Company, on demand, all reasonable costs, charges or losses sustained or incurred by the Company including without limitation any direct, indirect or consequential losses, arising from any loss of profit, loss or damage to property, injury to or death of any person arising directly or indirectly from the Customer’s fraud, negligence, failure to perform or delay in the performance of any of its obligations under the Contract, subject to the Company confirming such costs, charges and losses to the Customer in writing.
9.6. Red One Ltd has a cancellation policy as detailed in clause 19, Termination. If you are unable to make your agreed appointment, please contact us on 01392 444773 or email firstname.lastname@example.org to let us know as soon as possible.
10.1. This Condition sets out the entire financial liability of the Company (including any liability for the acts of its employees, agents, consultants or sub-contractors) to the Customer in respect of any
10.2. All warranties, conditions and other terms implied by statute or common law are to the fullest extent permitted by law, excluded from the Contract.
10.3. In no event shall the Company be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Company had been made aware of the possibility of the Customer incurring such a loss.
10.4. Nothing in these Conditions limits or excludes the liability of the Company for death or personal injury resulting from negligence.
10.5. Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid for the Training by the Customer to which the claim relates.
11.1. The Company reserves the right to vary the Conditions or the terms of performance of the Training from time to time without notice in order to comply with any applicable safety or statutory requirements, provided that such changes do not materially affect the nature, scope of, or the charges for the Training. Where practicable the Company will give the Customer prior notification of any change in writing.
12.1. The Company shall have no liability to the Customer under the Contract if it is prevented from, or delayed in performing, its obligations under the Contract or from carrying out its business by acts, events, omissions or accidents beyond its reasonable control, including (without limitation) industrial relations difficulties, strikes, lock-outs (whether involving the workforce of the Company or any other party), failure of a utility service or transport network, act of God, war, riot, strikes, pandemics, accidents, civil commotion, malicious damage, fuel shortage, compliance with any law or government order, rule or regulation or direction, breakdown of equipment, fire, flood, storm or default by suppliers or subcontracts.
13.1. During any period of exceptional emergency the Company through the nominated Lead Officer shall have the right to suspend the normal service provision of this Contract, the suspension shall be deemed to be an event of Force Majeure.
14.1. All Intellectual Property Rights with regards to documents, presentations audio and visual , demonstrations, materials, lesson plans, handouts, course notes and books, products, marketing materials and any other Training Materials in whatever form shall be owned by the Company and the Company licenses all such rights to the Customer free of charge and on a non-exclusive, worldwide basis to such extent as necessary to enable the Customer to make reasonable use of the documents and materials in relation to the provision of the Training. Upon expiry of the Contract this license shall automatically terminate.
14.2. All Intellectual Property Rights produced from or arising as a result of the performance of this Contract shall, so far as not already vested, become the absolute property of the Company, and the Customer shall do all that is reasonably necessary to ensure that such rights vest in the Company by if necessary the execution of appropriate instruments or the making of agreements with third parties.
14.3. The Customer acknowledges that where the Company does not own any Training Materials that the Customers use of rights in those Training Materials will be conditional on the Company obtaining at reasonable cost to the Company a written licence from the relevant third party licensor or licensors on such terms as will entitle the Company to license such rights to the Customer.
14.4. The Customer shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives, business customers, suppliers or associated companies, personal data which are of a confidential nature and have been disclosed to the Customer by the Company, its employees, agents, consultants or sub-contractors and any other confidential information concerning the Authorities business or its products and services which the Customer may obtain during the course of Training.
14.5. The Customer may disclose such confidential information to its employees, officers, representatives, advisers, agents or sub-contractors who need to know such information for the purposes of carrying out the Customers obligations under the Contract; and as may be required by law, or through court order or any governmental or regulatory Company.
14.6. The Customer shall ensure that its employees, officers, representatives, advisers, agents or sub-contractors’ to whom it discloses such confidential information are made aware of and agreed to comply with this Condition.
14.7. All Training Materials, presentations, handouts and course literature is the copyright of the Company and may not be reproduced by the Customer without prior permission of the Company.
14.8. Only with the prior written permission of the Company shall the Customer be permitted to use the name of the Company for promotional purposes.
14.9. Only with the prior written permission of the Company shall photography within the Training Academy and on Training courses be permitted.
14.10. The provisions contained in this Condition shall survive the expiry or termination of this Contract howsoever caused and shall continue thereafter in full force and effect.
15.1. We will use the personal information you provide us:
“Data protection legislation” means the Data Protection Act 19 and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016), and any legislation which amends, extends, consolidates, re-enacts or replace same, including any additional legislation or regulations that may be pursuant thereto from time to time.
15.3. We will only share your personal information with third parties where the law requires us to do so.
15.4. The Customer shall ensure staff and agents do not publish, disclose or divulge any Company Personal Data as defined in the legislation to any third parties unless directed in writing to do so by the Company.
15.5. The provisions of this clause shall survive the expiry or termination of this Contract howsoever caused and shall continue hereafter in full force and effect.
16.1. The Company has a duty to comply with the Equality Act 2010. The Authorities ‘Fairness at Work’ policy and ‘Customer Charter’ are to encourage a positive attitude towards fairness of treatment and opportunity. Where the Customer, its agents or staff are required to work on the Company’s premises or alongside the Company’s employees or any other employees on any other premises, the Customer shall at all times comply with the Company’s Codes of Practice relating to Fairness at Work.
16.2. The Company does not accept bullying and harassment in any form.
16.3. The Customer shall notify the Company, in writing, as soon as it becomes aware of any incident or investigation of or proceeding which may be brought against the Company.
17.1. Where the Customer or any of its staff or the Company or any of its staff become aware of any incident, maladministration, accident or other matter which may give rise to an enquiry, claim or legal proceedings in respect of the provision or failure to provide the Training, it shall notify the Course Director immediately in writing. Such notification shall include all relevant information to enable the Course Director to investigate the matter fully.
17.2. Such information provided or assistance rendered pursuant to the above obligation, in whatever form, shall be at no cost to the Company.
17.3. Any liability which the Company incurs as a result of wilful or negligent failure by the Customer shall be recoverable from the Customer.
18.1. The Company shall maintain and shall ensure that its sub-contractors maintain the following insurances:
18.1.1. Public Liability insurance with a minimum limit of £5 million, in respect of any one act or occurrence or series of acts or occurrences arising from one cause;
18.1.2. Employers’ liability insurance to comply with statutory requirements with a minimum limit of £10 million;
18.1.3. Professional indemnity insurance with a minimum limit of £5 million, in respect of any one act or occurrence or series of acts or occurrences in any one year.
19.1. The Company has the following cancellation policy for Scheduled Courses:
19.1.1. Cancellation prior to 28 days before the course start date and will receive a full refund less a booking fee of £25 plus VAT.
19.1.2. Cancellation prior to 14 days, but less than 28 days, before the course start date then you will receive a full refund less a booking fee of 50% of the full course fee plus VAT, unless we can re-sell your place, if this is possible you will receive a full refund less a booking fee of 10% of the full course fee plus VAT.
19.1.3. Cancellation less than 14 days before the course start date then you will forfeit your full course fee unless we can re-sell your place, if this is possible you will receive a full refund less a booking fee of 10% of the full course fee plus VAT.
19.2. The Company has the following rescheduling policy for Scheduled Courses:
19.2.1. Rescheduling your course prior to 28 days before the course start date can be done once free of charge, subsequent rescheduling will incur a rescheduling fee of £25 plus VAT.
19.2.2. Rescheduling your course prior to 14 days, but less than 28 days, before the course start date, will incur an administration fee of 25% of the full course fee plus VAT, if we can resell your place this will be reduced to 10% of the full course fee plus VAT.
19.2.3. Rescheduling less than 14 days before the course start date then you will forfeit your full course fee unless we can re-sell your place, if this is possible you will receive a full refund less a booking fee of 10% of the full course fee plus VAT.
19.3. The Company has the following cancellation policy for Driving Events:
19.3.1. Up to 7 days before the day of the event you will receive a full refund less £12 administration fee (£10 plus VAT).
19.3.2. Less than 7 days but more than 48 hours before the day of the event you will receive a full refund less a £30 administration fee (£25 plus VAT).
19.3.3. Less than 48 hours before the day of the event then payment is due in full.
19.4. The Company has the following rescheduling policy for Driving Events:
19.4.1. Rescheduling at any time up to 48 hours before the day of the Event - £12 administration fee (£10 plus VAT).
19.4.2. Less than 48 hours before the day of the event then payment is due in full.
19.5. No refund will be made for non-attendance on a Scheduled Course or Driving Event.
19.6. None of the above will affect your statutory rights.
19.7. Without prejudice to any other rights or remedies which the Parties may have either Party may terminate the Contract on giving notice to the other if:
19.8. On termination of the Contract for any reason, the Customer shall immediately pay the Company all outstanding invoices and interest and the Company shall invoice for any Training supplied where no invoice has been submitted which shall become payable immediately on receipt.
20.1. Any dispute concerning either Party’s material non-conformance with its obligations under the Contract shall be referred to the first management level (Course Director) for discussion and resolution at or by a meeting to take place within five (5) working days of the written request by the requesting party.
20.2. If the dispute is not resolved at this level at the meeting, the dispute shall be referred to the second management level (Lead Officer), who must meet within five (5) working days of the referral to attempt to resolve the dispute.
20.3. If the unresolved dispute is having a material adverse effect on either Party then the Parties shall use their respective reasonable endeavours to reach a timely resolution of the dispute.
20.4. If any of the above officers/representatives are unable to attend a meeting, a substitute shall attend and such substitute will have at least the same seniority and be authorised to settle the unresolved dispute.
20.5. If the dispute remains unresolved after the above process has been followed, the dispute shall then be referred to mediation under the auspices of the CEDR (Centre for Dispute Resolution). Neither Party shall seek to refer the dispute to an Expert or to the Courts unless the mediation process fails to resolve the dispute.
21.1. The Customer covenants with the Company that it shall not within a period of twelve months from the termination of any Contract with the Company directly or indirectly entice away from the Company and any subsidiary, associated or affiliated body any person who has during the previous 12 months been employed by the Company and any subsidiary, associated or affiliated body to provide the Training except with the consent in writing of the Company.
21.2. Should the Customer be in breach of Clause 21.1 it shall pay to the Company a fee equivalent to 13 weeks remuneration of the employee concerned.
22.1. The Company reserves its right to set-off against its indebtedness to the Customer any debt owed to it by the Customer and any liability, damage, loss, costs, charges and expenses which it has incurred in consequence of any breach by the Customer of this Contract or any other contract with the Company.
23.1. No person who is not a Party to the Contract (including without limitations any employee, officer, agent, representative or sub-contractor or either the Company or the contractor) shall have any right to enforce any term of the Contract, which expressly or by implication, confers a benefit on him without the prior agreement in writing of both Parties. This Clause does not affect any right or remedy of any person, which exists or is available otherwise than pursuant to that Act.
24.1. Any notice to be given by either Party to the other may be served by email, personal service or by post to the address of the other Party or such other address as such Party may from time to time have communicated to the other in writing and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if sent by letter shall be deemed to have been delivered in the ordinary course of the post within two working days or to have been served at the time at which the letter was delivered personally, proof of posting will be required
25.1. The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Contract without the prior written consent of the Company.
25.2. The Company shall be entitled to; assign, novate or otherwise dispose of its rights and obligations under this Contract or any part thereof to any Public Company, any other body established by the Crown under statute, or any private sector body which will substantially perform any of the functions that had previously been performed by the Company provided that any such assignment, novation or other disposal shall not increase the burden of the Customer’s obligations under this Contract.
26.1. The Contract constitutes the entire agreement between the Parties in respect of the matters dealt with therein. The Contract supersedes all prior negotiations between the Parties and all representations and undertakings made by one Party to the other whether written or oral.
27.1. The Contract and any claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the law of England and Wales.